Privacy Policy

Last updated: June 2026

This Privacy Policy explains how The Felting Nook ("we", "us", or "our"), operated by Mary, collects, uses, and protects your personal information when you visit our website at thefeltingnook.com or purchase our digital products.

We are committed to protecting your privacy and handling your data responsibly. Please read this policy carefully.

1. Who We Are

The Felting Nook is an independent digital education business based in the United Kingdom, selling needle felting video workshops to customers worldwide.

For the purposes of UK data protection law, we are the data controller of your personal information.

2. What Information We Collect

When you purchase a product from us, we collect:

• Name (first and last) — to personalise your order and communications
• Email address — to deliver your purchase confirmation and course access details
• Country — for order records and future tax compliance purposes (including VAT obligations for EU customers)
• Payment information — processed securely by Stripe. We do not store your card details. Stripe's privacy policy applies to payment data: stripe.com/gb/privacy

We do not collect your data for marketing purposes, and we do not add you to any mailing list without your explicit consent.

3. How We Use Your Information

We use your personal information only to:

• Process and fulfil your order
• Send you your purchase confirmation and course access details by email
• Respond to any questions or support requests you send us
• Comply with our legal obligations, including tax record-keeping

4. Legal Basis for Processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following legal bases:

• Contract performance — processing your order and delivering your purchase
• Legal obligation — maintaining records for tax and accounting purposes
• Legitimate interests — responding to customer support enquiries

5. How Long We Keep Your Data

We retain your order information (name, email, country, purchase details) for a minimum of 6 years in accordance with UK tax law (HMRC requirements). After this period, your data will be securely deleted.

6. Who We Share Your Data With

We share your data only with trusted third-party service providers who help us operate our business:

• Stripe — payment processing (privacy policy)
• Thinkific — course hosting platform (privacy policy)
• Netlify — website hosting (privacy policy)

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

7. International Transfers

Some of our service providers (such as Stripe and Thinkific) may process your data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Your Rights

Under UK data protection law, you have the following rights:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — ask us to delete your data (subject to legal retention requirements)
• Right to restriction — ask us to limit how we use your data
• Right to data portability — receive your data in a machine-readable format
• Right to object — object to our processing of your data

To exercise any of these rights, please contact us at thefeltingnook@gmail.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Our website may use cookies for analytics and functionality purposes. If we use tracking pixels (such as the Meta Pixel for advertising), these will be disclosed clearly. You can manage cookie preferences through your browser settings.

10. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment data is handled by Stripe using industry-standard encryption (TLS/SSL).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us