Privacy Policy

Last updated: June 2026

This Privacy Policy explains how The Felting Nook ("we", "us" or "our") collects, uses and protects personal information when you visit thefeltingnook.com, contact us, or buy one of our digital workshops.

The Felting Nook is a UK-based sole trader business. For the purposes of UK data protection law, we are the data controller of the personal information we collect.

If you have any questions about this Privacy Policy, please contact us at: thefeltingnook@gmail.com

1. Personal information we collect

We only collect the personal information we need to operate this website, sell our digital workshop, provide access to the course, respond to enquiries and meet our legal obligations.

When you buy a workshop

When you purchase a digital workshop, we may collect:

• your first and last name;
• your email address;
• your country;
• details of the product you purchased;
• your order date and payment status.

Payments are processed securely by Stripe. We do not receive or store your full card details.

When you contact us

If you email us, we collect the information you choose to include in your message, such as your name, email address and the content of your enquiry.

When you access the course

Our course may be hosted through Thinkific or another course platform. If you create a course account, the course platform may collect account login details, course access information and usage information needed to provide the course.

When you visit the website

We may collect limited technical information, such as your device type, browser, pages visited and approximate location, through cookies or similar technologies. Please see the "Cookies and tracking technologies" section below.

2. How we use your information

We use your personal information to:

• process your order;
• provide confirmation of your purchase;
• give you access to the digital workshop;
• respond to customer service, support or refund requests;
• maintain basic business, tax and accounting records;
• protect the website and prevent misuse;
• understand how visitors use the website and improve the website, where cookies or tracking technologies are used with consent;
• measure the effectiveness of advertising, where marketing cookies or tracking technologies are used with consent.

We do not currently operate a newsletter or general email marketing list. We will not add you to a mailing list unless you actively choose to sign up for one.

3. Our lawful bases for using your information

Under UK data protection law, we rely on the following lawful bases:

Contract

We use your name, email address, country, order details and course access information to process your purchase and provide the workshop you bought.

Legal obligation

We keep basic order and transaction records where required for tax, accounting or legal compliance.

Legitimate interests

We may use your information to respond to enquiries, manage refunds or disputes, keep basic business records, protect the website and operate our small business, provided your rights and interests do not override this.

Consent

We rely on consent for non-essential cookies and similar tracking technologies, including analytics or advertising tools such as Microsoft Clarity or Meta Pixel. You can withdraw cookie consent at any time by changing your cookie preferences, where available, or by clearing cookies in your browser.

4. Cookies and tracking technologies

Cookies and similar technologies are small files or identifiers placed on your device or browser.

Essential cookies

These are needed for the website, checkout, payment processing or course access to work properly. These do not require consent.

Analytics cookies

We may use Microsoft Clarity or similar tools to understand how visitors use the website, such as which pages are viewed and where people click. This helps us improve the website.

Marketing and advertising cookies

We may use Meta Pixel or similar advertising tools to measure the performance of ads and understand whether visitors arrive from advertising campaigns.

We will only use non-essential analytics or marketing cookies where required consent has been given. If you reject non-essential cookies, the website should still remain usable, but some tracking, analytics or advertising measurement features will not run. You can also control cookies through your browser settings.

5. Who we share your information with

We only share personal information where needed to run the website, process payments, deliver the course or comply with legal obligations. We may share information with:

• Stripe, for secure payment processing;
• Thinkific, if used to host and deliver the course;
• Netlify, for website hosting;
• Meta, if Meta Pixel is used for advertising measurement and only where required consent has been given;
• Microsoft Clarity, if used for website analytics and only where required consent has been given;
• professional advisers, tax authorities, regulators or legal bodies where required by law or necessary to protect our rights.

We do not sell your personal information.

6. International transfers

Some of the services we use may process personal information outside the UK or European Economic Area. Where this happens, we rely on appropriate safeguards where required, such as adequacy regulations, standard contractual clauses, the UK International Data Transfer Agreement or other lawful transfer mechanisms.

7. How long we keep your information

We keep personal information only for as long as necessary.

• Order and transaction records: kept for the period required for UK tax and accounting purposes.
• Customer support and refund emails: usually kept for up to 2 years after the last contact, unless we need to keep them longer for legal, tax, accounting, dispute or fraud prevention reasons.
• Cookie consent records: kept for as long as needed to show and manage your cookie preferences.
• Analytics information: kept according to the settings of the analytics tool we use.

When information is no longer needed, we will delete it or anonymise it where practical.

8. Your rights

Depending on your location and the circumstances, you may have rights to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information;
• ask us to restrict how we use your information;
• object to certain uses of your information;
• ask for your information to be provided in a portable format;
• withdraw consent where we rely on consent.

To exercise your rights, contact us at thefeltingnook@gmail.com. We may need to confirm your identity before responding.

9. Data protection complaints

If you have a concern about how we use your personal information, please contact us first at thefeltingnook@gmail.com — please include "Data protection complaint" in the subject line if possible.

We will acknowledge data protection complaints within 30 days and respond without undue delay. You also have the right to complain to the UK Information Commissioner's Office.

10. Children

Our website and digital workshop are not aimed at children under 18. We do not knowingly collect personal information from children under 18.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example if we change the services we use or how the website works. The latest version will always be posted on this page with the updated date.

12. Contact us